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Stakeholder Communication Mechanism:
| Stakeholder Grievance Mechanism |
Grievance Channels | Grievance Handling Procedures | |
| Employees | Employees: Occupational accident emergency hotline Non-employee workers: Occupational accident emergency hotline |
1. Upon receiving an occupational accident grievance, safety personnel immediately record the details, ensure the complainant’s safety, and notify relevant departments to initiate an investigation and collect evidence and related information. 2. Based on the investigation results, corrective measures are developed and promptly communicated to the complainant. |
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| Customers | Customer Service War Room Center | 1. Upon receiving a customer complaint, the War Room Center immediately notifies the responsible unit for accountability determination and analysis. 2. If the company is responsible, a corrective plan is promptly formulated and implemented. 3. If the company is not responsible, assistance is provided to the customer for corrective actions. 4. The case is closed and customer satisfaction is tracked. |
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| Suppliers | Procurement Department (procurement-related matters) Internal Audit Office (in cases involving misconduct) |
1. The responsible department confirms receipt of the grievance, responds to the supplier, and establishes a case number. 2. The responsible department collects information and interviews relevant personnel. 3. Internal discussions and review are conducted. 4. Investigation results and corrective measures are provided. |
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| Shareholders | Investor Relations Contact (IR) | 1. IR confirms receipt and clarifies the request. 2. IR verifies the accuracy of information with the Legal Department. 3. If necessary, the matter is submitted to the CFO or the Board Secretary. 4. A written or email response is provided to the shareholder. |
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| Directors | Finance Department (Board Secretary) Internal Audit Office (if involving misconduct) |
1. The Secretariat immediately confirms receipt and reports to the Chairperson or the Audit Committee. 2. The Internal Audit Office or independent directors lead the investigation. 3. The matter is submitted to the Board of Directors or the Audit Committee for discussion. 4. A formal written response is provided to the directors through official meeting minutes. |
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| Government Agencies | Responsible executives and Compliance Department Legal counsel (if necessary) |
1. The responsible executive or compliance officer confirms receipt of the official document and reports to management. 2. Relevant departments provide required information. 3. Information is consolidated and reviewed (legal counsel engaged if necessary). 4. A formal written response is submitted to the competent authority. |
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| Non-Governmental Organizations (NGOs) | ESG Sustainability Task Force | 1. The ESG task force confirms receipt. 2. Determine whether the issue involves environment, human rights, supply chain, etc. 3. Collect relevant information and facts. 4. Respond to the NGO with transparent and verifiable information. |
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Frequency and Content of Stakeholder Communication:
| Stakeholders | Significance to MACHVISION | Topics of Concern | Communication Channels | 2024 Implementation Status |
| Employees | Employees are MACHVISION’s most important asset. Through open communication channels and by listening to employees’ voices, the Company not only safeguards their work rights and interests but also respects and cares for their needs. Every employee is regarded as family, working together to achieve sustainable corporate operations. | ・Employee compensation and benefits ・Talent attraction, training, and development ・Corporate culture promotion ・Policy communication ・Corporate development strategy and operational status ・Workplace health and safety ・Employee rights and interests ・Diversity and inclusion ・Professional ethics and code of conduct |
・Organizational communication and work meetings — Daily ・Employee Welfare Committee — Approximately every two months ・Labor-management meetings — Once a year ・Internal satisfaction survey — Once a year ・Company bulletin boards and intranet announcements — As needed ・General Manager’s suggestion box — As needed ・Official website and social media updates — As needed ・Employee assistance counseling — As needed |
・Employee health check-ups: 1 session ・Influenza vaccination: 1 session ・Health promotion seminars: 4 sessions ・MACHVISION weight loss campaign: 1 event ・Employee training: 148 internal sessions and 59 external sessions ・Employee Welfare Committee meetings: 9 sessions ・Environment, Safety and Health meetings and inspections: 4 sessions ・Personnel evaluation meetings: 2 sessions ・Performance evaluations: 2 sessions ・Labor-management meetings: 4 sessions ・Social media updates: 58 posts |
| Shareholders | Through transparent corporate governance strategies and financial policy disclosures, shareholders are able to clearly understand the Company’s future outlook, provide long-term support, and enable MACHVISION to actively develop while delivering returns to shareholders and investors. | ・Financial performance ・Corporate governance ・Sustainability strategy ・Risk management ・Corporate image |
・Shareholders’ meeting — Once a year ・Annual financial report — Once a year ・Investor conference — Semiannually ・Official website “Investor Relations” updates — Irregularly ・Market Observation Post System — Irregularly ・Shareholder service mailbox — Irregularly |
・Financial reports announced 4 times in accordance with regulations ・Participation in corporate governance evaluation: 1 time ・Annual general shareholders’ meeting held: 1 time ・Investor conference held: 1 time ・Material information announcements on Market Observation Post System: 25 times ・Official website updates: “Investor Relations” 12 times and “Latest News” 3 times |
| Customers | From the customer’s perspective, MACHVISION is committed to providing satisfactory and trustworthy products and services, striving to meet customer needs and create maximum value for customers. | ・Customer relationship management ・Supply chain management ・Product and service quality ・Innovation management ・Information security and privacy protection ・Anti-corruption and fair trade |
・Business visits — Daily / Irregularly ・Communication meetings — Daily / Irregularly ・Customer satisfaction surveys — Weekly / Irregularly ・Customer audits — Irregularly |
・Approximately 73 customer satisfaction surveys conducted ・Average overall service satisfaction score: 92 points ・Participation in 2 major domestic industry exhibitions ・Participation in 1 major international industry exhibition |
| Suppliers | Suppliers/contractors/outsource partners are important partners of MACHVISION. Through rigorous supplier management, the Company maintains product quality and services, thereby establishing a solid foundation for operations. | ・Supply chain management ・Delivery schedules and pricing ・Product quality control ・Integrity management ・Environmental, safety and health management ・Financial performance ・Human rights and labor relations |
・Supplier evaluations — Irregularly ・On-site guidance and audits — Irregularly ・On-site communications — Irregularly ・System announcements and communications — Irregularly ・Supplier conference — Irregularly |
・Irregular meetings with suppliers to communicate product quality requirements and environmental, safety and health management matters ・Irregular announcements of the latest policies and communications via the SCM system ・Supplier evaluation system established and implemented irregularly ・Complete signing of confidentiality agreements and “Integrity Commitment Letters” (28 returned in 2024, 97% return rate, cumulative 208; total suppliers 273, cumulative return rate 76%) ・“Supplier Sustainability Management – ESG Commitment Letter” (25 returned in 2024, 86% return rate, cumulative 187; total suppliers 273, cumulative return rate 68%) ・Complete filing of procurement contracts and related documents ・Supplier conference held: 1 time |
| Government | Timely understanding of government policies and regulatory developments, complying with policy requirements and regulations, and fostering a law-abiding workplace environment are responsibilities that MACHVISION is committed to fulfilling. | ・Environmental performance ・Corporate governance ・Corporate social responsibility ・Sustainability strategy ・Regulatory and policy compliance ・Workplace health and safety ・Risk management |
・Official correspondence — Irregularly ・Market Observation Post System — Irregularly ・Forums or seminars — Irregularly |
・Environment, Safety and Health meetings and inspections: 4 sessions ・Material information announcements on Market Observation Post System: 25 times ・Government correspondence: 188 cases ・Seminars: 12 sessions ・On-site inspections: 1 time ・Fire drills: 3 sessions; hygiene training: 4 sessions; occupational accident seminars: 2 sessions |
| Media | The media serves as an important communication bridge between MACHVISION and the public, efficiently delivering information to various stakeholders in a timely manner. | ・Environmental performance ・Financial performance ・Sustainability strategy ・Regulatory compliance ・Workplace health and safety |
・Press releases — Irregularly ・Market Observation Post System — Irregularly ・Official website “Investor Relations” and “Latest News” updates — Irregularly |
・Year-end banquet: 1 event ・Official website updates: “Investor Relations” 12 times and “Latest News” 3 times ・Social media updates: 58 posts ・Annual press releases issued: 3 |
| Non-Profit Organizations | To support global sustainable development, employees actively participate in public welfare activities and provide long-term assistance to disadvantaged groups. Through diverse and concrete actions, the Company gives back to society, encourages employees and the public to participate, and gradually expands its positive social impact. | ・Arts and cultural activities ・Volunteer promotion ・Public welfare initiatives |
・Official website updates — Irregularly ・Social media updates — Irregularly ・Job fairs — Irregularly ・Participation in public welfare activities — Irregularly |
・Christmas and New Year charity fundraising event: 1 ・MACHVISION Cup Corporate Badminton Ranking Tournament: 1 ・Student interns: 6 |